FAQs

For recessed installation, we recommend confirming that your wall has enough depth to fit the fireplace body safely. In many cases, a 2×6 wall provides more suitable depth than a standard 2×4 wall.

Before cutting into the wall, please check your wall structure, stud layout, and available depth. If you are not sure whether your wall is 2×6, we recommend asking a licensed contractor or qualified handyman to inspect it first.

For 60” and 72” models, wall framing may need to be modified because the fireplace is wider than standard stud spacing. A proper header may be required if studs need to be cut or relocated.

The product dimensions and required wall opening sizes vary by model. Please confirm the correct size before cutting the wall opening.

The fireplace is designed with an outer trim edge that helps cover small gaps around the wall opening for a cleaner finished look. However, the wall opening still needs to be accurate enough for the fireplace body to fit properly.

We recommend reviewing the installation guide and measuring carefully before installation.

Yes, this electric fireplace can provide supplemental heat, but it is designed primarily as an atmosphere-enhancing fireplace rather than a primary heating system.

It helps create a cozy visual effect with flame colors, sound, and ambiance. The heat function can add comfort to the surrounding area, but we do not recommend relying on it as the only heat source for an entire large room or home.

This electric fireplace does not use real fire, gas, or open flames, making it a safer alternative to a traditional fireplace for homes with children or pets.

The front panel is made with tempered glass and is designed for everyday residential use.

When the heat function is on, please avoid touching the air outlet area and keep children and pets from staying too close to the unit for extended periods.

As with any electric heating appliance, adult supervision is recommended when children or pets are nearby.

This fireplace is designed for standard U.S. residential power: 110V / 1500W.

For a clean recessed installation, we recommend planning the power outlet location before installation so the cord can be hidden behind or near the fireplace. A recessed outlet may be helpful depending on the wall structure and installation method.

Electrical work should follow local building codes. If you need to add or relocate an outlet, please consult a licensed electrician.

If you are experienced with wall framing, measuring, and basic installation work, this fireplace may be installed as a DIY project.

However, for recessed installation, especially when cutting into drywall, modifying studs, creating a large wall opening, or preparing hidden electrical wiring, we recommend hiring a licensed contractor, qualified handyman, or electrician.

For 60” and 72” fireplaces, at least two people are recommended for handling and installation because of the product size and weight.

Yes, we offer free shipping within the contiguous United States.

All orders ship from our warehouse in Los Angeles, California, so your fireplace is shipped domestically within the U.S., not from overseas.

At this time, we only ship within the U.S. mainland. Delivery availability may vary for Alaska, Hawaii, Puerto Rico, and other non-contiguous locations.

This electric fireplace comes with a 2-year warranty.

You may return the product within 30 days after receiving your order, as long as it follows our return policy requirements.

Please note that while the original shipping may be free, customers are responsible for return shipping costs if they choose to return the product.

We do not charge a restocking fee, as long as the product is returned in acceptable condition.

We recommend keeping the original packaging until you are sure the fireplace is the right fit for your project.

Yes. The flame effect can be used without turning on the heat, so you can enjoy the fireplace ambience year-round.

This is helpful for warmer seasons, media rooms, bedrooms, or any space where you want the visual warmth of a fireplace without adding heat.

North Crest can be planned as part of a media wall or TV wall design, but the layout should be reviewed carefully before installation.

Please confirm the TV position, wall structure, outlet location, fireplace clearance, and airflow path. Avoid blocking the air outlet area, and consult a contractor or installer if you are building a custom wall.

No. This is an electric fireplace, so it does not require a gas line, chimney, or venting system.

It does not use real fire or produce smoke. You will still need a proper power source and a safe installation that follows the product instructions and local electrical requirements.

Yes. The crackling sound is designed as an ambience feature and can be used based on your preference.

You can enjoy a quiet flame look when you want a calmer room, or turn on the sound when you want a more fireplace-like atmosphere.

Before ordering, we recommend checking your wall width, available wall depth, outlet location, and whether you plan to do a recessed installation.

It is also helpful to confirm whether the 60” or 72” model fits your room proportion better, and whether you will need a contractor or electrician for framing, outlet placement, or installation support.

Please inspect the packaging and product when your order arrives. If you notice visible damage, take photos of the box, shipping label, and affected product area before moving or installing the fireplace.

Contact us with your order information and photos so we can help review the issue and guide you through the next steps.