Privacy policy
Last updated: July 12, 2026
At North Crest Fireplace, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
When you make a purchase, request information, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order history
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Referring websites
- Date and time of visits
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate regarding purchases and inquiries
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Send promotional communications when permitted by law
Payment Information
Payments made through our website are processed by secure third-party payment providers.
North Crest Fireplace does not store complete credit card numbers on our servers.
Payment information is handled according to the privacy and security policies of the payment processor.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure advertising performance
You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.
Third-Party Services
We may use trusted third-party service providers to operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Advertising platforms such as Google and Meta
These providers may have access to information necessary to perform services on our behalf but are not permitted to use it for unrelated purposes.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information when necessary to:
- Fulfill and deliver orders
- Process payments
- Comply with legal obligations
- Protect our rights, property, or safety
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information below.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
North Crest Fireplace
Email: contact@northcrestfireplace.com